Thứ Hai, 14 tháng 10, 2013

Alienware ALW14-1870sLV 14-Inch Deal

Murph:  Product description says it is an Apple A4 2.4 GHz. There are quite a few other laptops that seem to be mislabeled. I hope they're not starting to put old iPad CPUs in laptops.This new model is horrible. I have the Alienware M14x R2 AM14XR2-7223BK and it is amazing. I'm not too sure where they went wrong here but this one is slow and feels like poor quality in comparison to my other model. I would avoid this model at all costs.


Yuhe Zhang: I've been a Dell customer for over 10 years. Purchased an Alienware M14x R2 February 2013 to replace my old Alienware M11x. I loved everything about it... until a month ago. Less than 6 months after spending close to $1,700 on a top of the line gaming computer, which was extremely well taken care, it broke. During late June/early July I noticed that the left hinge was getting stuck and making a popping sound whenever the laptop was closed and/or opened. Two weeks after the noise/problem began, the left hinge popped out of place and split the case (around the screen) apart. The laptop still worked fine, however, I decided to call Dell customer service and get it fixed. It is after all a six month old laptop, that is still under warranty until 2015.


Sloan : That I mishandled the laptop and that I have to pay for them to fix it. I was also informed that there have been no complaints (at all) on the M14x hinges, however, a quick search on Google will show that this is not the case. There are hundreds of other complaints, which Dell has chosen to ignore. This is the first time that I've had problems with Dell customer service. I never expected to pay top dollar for a "quality" laptop and have it break so quickly from normal wear and tear. Do yourself a favor and do a quick search on "Alienware M14x hinge" and decided for yourself. I'm personally never again purchasing from Dell. I rather take my money and business to a retailer that listens to their customers and sells a quality product.

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